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10 Tips on Design Thinking and Problem Solving
Design-oriented firms such as Apple and IDEO have demonstrated the business impacts of design thinking, a powerful discipline that can be applied in B2B and B2C settings. Design thinking has been used effectively for improving internal processes and culture at for-profit and non-profit organisations, as described in the book ‘Solving problems with design thinking: ten…
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The Vending Machine Gallery
The Vending Machine Gallery is a new buying concept from a group of London-based artists and designers. Striving to diversifiy art sales, a well curated mix of contemporary work from the likes of Petro and Katie Brooks can be purchased from a vending machine in unexpected locations across London, beginning with The Fox pub in East London.…
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Axelos selling ITIL?
The IT Skeptic has seen paperwork today that appears to confirm big news for ITIL. Yes folks, we believe Axelos has sold ITIL® to a consortium of independent ITSM consultants. Our spy within the consortium said “We had nowhere else to go really. With the announcement of the ACP and the APC, it would have…
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Developing Preparedness and Recovery Plans with Design Thinking
It makes sense to test the waters with a tip of the toe before diving in, but government doesn’t always operate that way. But the concept design thinking gives government, including emergency management agencies, the flexibility of finding what works and what may not before the final product is complete. That’s the approach San Francisco’s…
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How to look at art, and use it to learn in daily life
My hometown is scattered with museums and galleries. Since I like art and design alot I visit them often. Although I am not a ‘connaisseur’ I always try to understand a deeper meaning of a piece of art. Last week I was preparing my visit to Witte de With, a museum/gallery for contemporary art. And during…
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How to choose the right ITIL Foundation training?
Nowadays there are loads of organisations offering ITIL training. They call it either ITIL Foundation, ITIL Bootcamp, ITIL Workshop, you name it. But how do you choose the right training?
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If you can’t solve the problem, you are probably playing by the rules – Why problem management fails
These months I have been working at a customer where there are a lot of network issues. According to ITIL we identified problems and started looking for the cause and in the end the solution of course.
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Why IT Service should not be standardised
Last week we ran a Customer Journey Mapping workshop specifically for IT Managers. We introduced them into the world of Service Design. Although alot of the participants were familiar with ITIL Service Design, they never heard of Service Design/Design Thinking.
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Why mobile support fails
For a long time I am trying to get my head around the fact why IT departments find it difficult to properly support mobile devices. Somehow we forget about all the lessons learned from the past. We do not have any policies in place when to deploy new releases. We have no clear perspective on…
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Our year in a timeline
After one year we would like to share our biggest moments with you. We are very thankful for the opportunities. Please slide with us through our memories of 2013. Happy holidays!
