Flying rockets with Air Traffic Control The Netherlands
Last week we ran an Apollo 13 business simulation combined with a design workshop for Air Traffic Control in The Netherlands. One of the biggest…
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10 Tips on Design Thinking and Problem Solving
Design-oriented firms such as Apple and IDEO have demonstrated the business impacts of design thinking, a powerful discipline that can be applied in B2B and…
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The Vending Machine Gallery
The Vending Machine Gallery is a new buying concept from a group of London-based artists and designers. Striving to diversifiy art sales, a well curated mix…
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Axelos selling ITIL?
The IT Skeptic has seen paperwork today that appears to confirm big news for ITIL. Yes folks, we believe Axelos has sold ITIL® to a…
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Developing Preparedness and Recovery Plans with Design Thinking
It makes sense to test the waters with a tip of the toe before diving in, but government doesn’t always operate that way. But the…
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How to look at art, and use it to learn in daily life
My hometown is scattered with museums and galleries. Since I like art and design alot I visit them often. Although I am not a ‘connaisseur’ I…
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How to choose the right ITIL Foundation training?
Nowadays there are loads of organisations offering ITIL training. They call it either ITIL Foundation, ITIL Bootcamp, ITIL Workshop, you name it. But how do…
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If you can’t solve the problem, you are probably playing by the rules – Why problem management fails
These months I have been working at a customer where there are a lot of network issues. According to ITIL we identified problems and started…
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Why IT Service should not be standardised
Last week we ran a Customer Journey Mapping workshop specifically for IT Managers. We introduced them into the world of Service Design. Although alot of…
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Why mobile support fails
For a long time I am trying to get my head around the fact why IT departments find it difficult to properly support mobile devices.…