Loading posts...
  • De ‘outcome’​ is wat je er in stopt.

    Value en outcome zijn twee begrippen die steeds belangrijker worden in service management. ITIL® 4 legt nog meer de nadruk hierop. Dat zie je bijvoorbeeld in het nieuw geïntroduceerde Service Value System. De output hiervan is ‘value’. Het benoemen van waarde (value) en eindresultaat (outcome) is moeilijk. Hier een voorbeeld: McDonald’s deed ooit onderzoek naar de…

  • The Skyline of Rotterdam

    Design thinking brings a new perspective to corporate culture

    CIOs and IT professionals typically prioritize cost savings and process optimization, not feelings. But like it or not, their performance may soon depend on their ability to build an emotional bridge between their brands and consumers.This new mentality is known as “design thinking.” As InformationWeek points out, this approach to product planning focuses on the…

  • 3 Ways to Apply Design Thinking in 2016

    The year 2015 revealed just the tip of the iceberg in terms of how a range of businesses can draw inspiration from design thinking. A year ago, I posted an article about how the principles of design thinking can inform the way you lead. And in September 2015 the Harvard Business Review dedicated the entire…

  • Designing for Empathy

      We are facing a crisis of empathy. In the past 20 years we’ve seen a 40% decline in the markers for empathy among college student in the United States. Research shows that even a silent phone on a lunch table between two people causes them to share less with each other, let them feel…

  • The “World’s First” Smog-Eating Tower Breaks Ground in Rotterdam

    The “World’s First” Smog-Eating Tower Breaks Ground in Rotterdam Imagine if you could use a vacuum cleaner to suck up all the air pollution in a city—and then turn it into jewelry. That is, in short, the plan for the Smog Free Tower, a new project by glow-in-the-dark smart highway and LED aurora borealis-makers,  Studio Roosegaarde.…

  • Book review: ‘The Power of Habit,’ by Charles Duhigg

    Human consciousness, that wonderful ability to reflect, ponder and choose, is our greatest evolutionary achievement. But it is possible to have too much of a good thing, and fortunately we also have the ability to operate on automatic pilot, performing complex behaviors without any conscious thought at all. One way this happens is with lots…

  • #TheFutureByDesign: New magazine on smart design thinking

    A new business annual — #TheFutureByDesign — launches today. The magazine intends to stimulate discourse in the advertising and marketing sectors about smart design thinking and about how intelligence may help create elegant solutions to the challenges and opportunities presented to tomorrow’s Africa today.   A digital publication, #TheFutureByDesign is published by brand, media and…

  • Book Review: Exposing the Magic of Design: A Practitioner’s Guide to the Methods and Theory of Synthesis

    The book suggestion of this week is titled Exposing the Magic of Design: A Practitioner’s Guide to the Methods and Theory of Synthesis. As the title says the book is a good guid for young designers and enthusiasts but also for everyone that is passionate about the creative process. The author of the book is…

  • Book Review: Creative Intelligence –

    Design professor and business journalist Bruce Nussbaum’s new book about creativity begins with an anecdote about Mick Jagger and Keith Richards. The story is about the development of their musical talent and it illustrates that creativity is less a stroke of genius than the natural result of years of study, the hard work of attention,…

  • Behavior Watch: Shades of Pink

    A friend recently sent me an article from the NY Times by Bruce Feiler (Train a Parent, Spare a Child). The title is quite fitting since it is the parents who create the environment and the contingencies of reinforcement that shape the child’s behavior.  However, the article is really about how bribing children is a…