Who are we?

We are a young company passionate about services. We like to help you design, manage and improve your services. Whether it is an IT service, a public service or a private service, with our thorough background in all these fields we will always be able to help you.

We have helped several companies change their perception of service management. For example:

  • Training of employees on service management’s best practices of ITIL.
  • Advising an organisation how to improve their IT-management processes
  • Delivering design thinking workshops to stimulate innovation in organisations

There are alot of frameworks, theories and ideas we use in our day to day work. We like to get inspired by art, design, culture and try to incorporate this all in our concepts.

Please check out our portfolio for real life examples

Problems we solve

Our fields of expertise

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We provide training in several fields, including

  • ITIL
  • Design Thinking
  • Personal Skills

If you are looking for an out-of-the-box training or a training specifically for your organisation, we can help you out. We are confident we will always have the right solution for you with a range of business simulations and a wide portfolio of training opportunities

More information can be found on our training pages.

Coffee Cup

Sometimes you are just stuck: changes in your IT-infrastructure do not go as smooth as they should. People keep complaining about the service your organisation delivers, but you do not know what else to do to improve.

You have the feeling your organisation can improve, but you don’t really know where to start.

Just give us a call and we will come over. You name the place and time; we bring the coffee. With our outdoor espresso machine we can meet virtually anywhere. The park, the museum, at the station or just your office.


Maybe you are looking for more than just a chat. And you want to have a deeper research and advice. Our Subject Matter Experts are to you disposal.

If it is about innovation, service design or the daily operation of your services, we will find the right person to help you out.

ITIL, TOGAF, Service Design, Design Thinking do not hold any secrets for us.


Where to find us?

Our headoffice is located in the futuristic city of Rotterdam. Although we are based in The Netherlands we work all over Europe.

We have done projects and training sessions in pretty much every country in Europe. For this year we set our target to expand to other parts of the world.

So do not hesitate to contact us even if you are not in the vincinity of Rotterdam

The Skyline of Rotterdam

Experts in Service Design, Management and Improvement