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  • 10 Tips on Design Thinking and Problem Solving

    Design-oriented firms such as Apple and IDEO have demonstrated the business impacts of design thinking, a powerful discipline that can be applied in B2B and B2C settings. Design thinking has been used effectively for improving internal processes and culture at for-profit and non-profit organisations, as described in the book ‘Solving problems with design thinking: ten…

  • HanaHaus: A Design Thinking Café Fueled by Community

    “Why does the most handsome building in downtown Palo Alto not have a user?” That was the question architect Param Bedi and entrepreneur Sanjay Shirolé asked when they were searching for a place to launch HanaHaus, a brainchild of SAP Chairman Hasso Plattner. The “handsome building” in question was the historic New Varsity Theater in the…

  • Developing Preparedness and Recovery Plans with Design Thinking

    It makes sense to test the waters with a tip of the toe before diving in, but government doesn’t always operate that way. But the concept design thinking gives government, including emergency management agencies, the flexibility of finding what works and what may not before the final product is complete. That’s the approach San Francisco’s…

  • If you can’t solve the problem, you are probably playing by the rules – Why problem management fails

    These months I have been working at a customer where there are a lot of network issues. According to ITIL we identified problems and started looking for the cause and in the end the solution of course.

  • Why IT Service should not be standardised

    Last week we ran a Customer Journey Mapping workshop specifically for IT Managers. We introduced them into the world of Service Design. Although alot of the participants were familiar with ITIL Service Design, they never heard of Service Design/Design Thinking.

  • Privacy, Design, ITIL

    Privacy by Design

    Last month I finally bought a new smart phone. Now I am not here going to talk about the great features. There are enough blogs out there explaining you the difference between Iphones and Androids. What I wanted to talk about is the installation of all the apps. And specifically that screen you see during…

  • IT Service Canvas

    IT Service Canvas   We are happy we have finally finished our IT Service Canvas. Inspired by several other canvases out their, we decide to design one especially for IT organisations. The canvas is based on the principle of desirability, viability and feasibility. In other words, what is good from the perspective of business, user…