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  • Capability ontraadseld

    Het tweede woord in de mijn korte business buzzwords versimpeld is het woord ‘capability’. In ITIL®komen we het woord tegen in bijvoorbeeld : de definitie van service management. Deze luidt: ‘a set of specialized organizational capabilities for enabling value for customers in the form of services’. De definitie van capability is ‘the ability of an…

  • Principes in ITIL. Als het voor de hand ligt, schrijf het op.

      De nieuwe versie van ITIL spreekt in een van de hoofdstukken over principes. Deze principes waren al geïntroduceerd in een niet veel gelezen publicatie, ITIL Practioner genaamd. Maar wat maakt een principe nou bruikbaar voor jouw organisatie? Principes zijn niet iets nieuws. Niet binnen de IT en zeker niet in het bedrijfsleven. Ik persoonlijk moet aan…

  • Tips om te komen tot outcome based IT-Services

    Value en outcome zijn twee begrippen die steeds belangrijker worden in service management. ITIL® 4 legt nog meer de nadruk hierop. Dat zie je bijvoorbeeld in het nieuw geïntroduceerde Service Value System. Het resultaat aan het einde van de Service Value System, is ‘value’. Het benoemen van waarde (value) en eindresultaat (outcome) is moeilijk. Hier…

  • The Skyline of Rotterdam

    Design thinking brings a new perspective to corporate culture

    CIOs and IT professionals typically prioritize cost savings and process optimization, not feelings. But like it or not, their performance may soon depend on their ability to build an emotional bridge between their brands and consumers.This new mentality is known as “design thinking.” As InformationWeek points out, this approach to product planning focuses on the…

  • 3 Ways to Apply Design Thinking in 2016

    The year 2015 revealed just the tip of the iceberg in terms of how a range of businesses can draw inspiration from design thinking. A year ago, I posted an article about how the principles of design thinking can inform the way you lead. And in September 2015 the Harvard Business Review dedicated the entire…

  • Designing for Empathy

      We are facing a crisis of empathy. In the past 20 years we’ve seen a 40% decline in the markers for empathy among college student in the United States. Research shows that even a silent phone on a lunch table between two people causes them to share less with each other, let them feel…

  • Home | Marina – A Documentary Film about Marina Abramović

      In one of those odd-seeming consequences cinema nevertheless regularly turns up, Willem Dafoe narrated a piece called The Life and Death of Marina Abramovic, premiering in Manchester last year. While he stars on screen inThe Hunter this week, she is now the subject of an excellent documentary about the staging of her own retrospective…

  • “The Art Game”: Play Your Favorite Artists Against Each Other in The Coolest Card Game EVER

    Okay. If all these Star Wars products we keep on suggesting, don’t impress you enough as Christmas gifts, this one definitely will! So remember when we were kids and we used to fight with our friends about all kinds of stuff, like which Power Ranger is better than the others? Well now we’re going to…

  • A Photographer’s Voyeuristic Photos of a Paris Neighborhood Captured During Sleepless Nights

    Dreams, nightmares, and insomnia are responsible for more art and writing than we could possibly count. Photographer Gail Albert-Halaban spent sleepless nights peering through her window, looking for signs of life in the darkness of Paris’ city streets. Those closest to her, her neighbors, appeared in their windows and helped the artist break her solitude.…

  • Sleep in Art @ the Urban Campsite Amsterdam on IJburg

    Till the end of August it’s possible to sleep at the most special ‘hotel’ of Amsterdam: the amazing, sandy Urban Campsite Amsterdam, located in IJburg.The art that is being exhibited, is functioning as ‘places to stay’ (for one or more nights) for tourists, curious locals or ‘day-trippers’.The Campsite is being realised by two ambitious Amsterdam…