Principes in ITIL. Als het voor de hand ligt, schrijf het op.
De nieuwe versie van ITIL spreekt in een van de hoofdstukken over principes. Deze principes waren al geïntroduceerd in een niet veel gelezen publicatie, ITIL…
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Tips om te komen tot outcome based IT-Services
Value en outcome zijn twee begrippen die steeds belangrijker worden in service management. ITIL® 4 legt nog meer de nadruk hierop. Dat zie je bijvoorbeeld…
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Axelos Develops ITIL® Practitioner
ITIL Practitioner Level Axelos is developing a new certification standard for ITIL. ITIL Practitioner level is being developed to help organizations and individuals increase the…
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Behavior Watch: Shades of Pink
A friend recently sent me an article from the NY Times by Bruce Feiler (Train a Parent, Spare a Child). The title is quite fitting…
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Flying rockets with Air Traffic Control The Netherlands
Last week we ran an Apollo 13 business simulation combined with a design workshop for Air Traffic Control in The Netherlands. One of the biggest…
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Axelos selling ITIL?
The IT Skeptic has seen paperwork today that appears to confirm big news for ITIL. Yes folks, we believe Axelos has sold ITIL® to a…
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How to choose the right ITIL Foundation training?
Nowadays there are loads of organisations offering ITIL training. They call it either ITIL Foundation, ITIL Bootcamp, ITIL Workshop, you name it. But how do…
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If you can’t solve the problem, you are probably playing by the rules – Why problem management fails
These months I have been working at a customer where there are a lot of network issues. According to ITIL we identified problems and started…
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Why IT Service should not be standardised
Last week we ran a Customer Journey Mapping workshop specifically for IT Managers. We introduced them into the world of Service Design. Although alot of…
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Why mobile support fails
For a long time I am trying to get my head around the fact why IT departments find it difficult to properly support mobile devices.…