Tag / Service Management
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Capability ontraadseld
Het tweede woord in de mijn korte business buzzwords versimpeld is het woord ‘capability’. In ITIL®komen we het woord tegen in bijvoorbeeld : de definitie van service management. Deze luidt: ‘a set…
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Principes in ITIL. Als het voor de hand ligt, schrijf het op.
De nieuwe versie van ITIL spreekt in een van de hoofdstukken over principes. Deze principes waren al geïntroduceerd in een niet veel gelezen publicatie, ITIL Practioner genaamd. Maar wat maakt een principe nou…
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Tips om te komen tot outcome based IT-Services
Value en outcome zijn twee begrippen die steeds belangrijker worden in service management. ITIL® 4 legt nog meer de nadruk hierop. Dat zie je bijvoorbeeld in het nieuw geïntroduceerde Service Value System.…
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Flying rockets with Air Traffic Control The Netherlands
Last week we ran an Apollo 13 business simulation combined with a design workshop for Air Traffic Control in The Netherlands. One of the biggest reasons was to focus on their IT…
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Axelos selling ITIL?
The IT Skeptic has seen paperwork today that appears to confirm big news for ITIL. Yes folks, we believe Axelos has sold ITIL® to a consortium of independent ITSM consultants. Our spy…
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How to choose the right ITIL Foundation training?
Nowadays there are loads of organisations offering ITIL training. They call it either ITIL Foundation, ITIL Bootcamp, ITIL Workshop, you name it. But how do you choose the right training?
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If you can’t solve the problem, you are probably playing by the rules – Why problem management fails
These months I have been working at a customer where there are a lot of network issues. According to ITIL we identified problems and started looking for the cause and in the…
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Why mobile support fails
For a long time I am trying to get my head around the fact why IT departments find it difficult to properly support mobile devices. Somehow we forget about all the lessons…
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Privacy by Design
Last month I finally bought a new smart phone. Now I am not here going to talk about the great features. There are enough blogs out there explaining you the difference between…
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Just a thought…
Last week I was flying abroad for my work. I still find flying a special event. It starts for me with the sound of your carry on luggage on the walkway ending…
