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Developing Preparedness and Recovery Plans with Design Thinking
It makes sense to test the waters with a tip of the toe before diving in, but government doesn’t always operate that way. But the concept design thinking gives government, including emergency management agencies, the flexibility of finding what works and what may not before the final product is complete. That’s the approach San Francisco’s…
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Why IT Service should not be standardised
Last week we ran a Customer Journey Mapping workshop specifically for IT Managers. We introduced them into the world of Service Design. Although alot of the participants were familiar with ITIL Service Design, they never heard of Service Design/Design Thinking.
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Privacy by Design
Last month I finally bought a new smart phone. Now I am not here going to talk about the great features. There are enough blogs out there explaining you the difference between Iphones and Androids. What I wanted to talk about is the installation of all the apps. And specifically that screen you see during…
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IT Service Canvas
IT Service Canvas We are happy we have finally finished our IT Service Canvas. Inspired by several other canvases out their, we decide to design one especially for IT organisations. The canvas is based on the principle of desirability, viability and feasibility. In other words, what is good from the perspective of business, user…
