Developing Preparedness and Recovery Plans with Design Thinking
It makes sense to test the waters with a tip of the toe before diving in, but government doesn’t always operate that way. But the…
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Why IT Service should not be standardised
Last week we ran a Customer Journey Mapping workshop specifically for IT Managers. We introduced them into the world of Service Design. Although alot of…
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Privacy by Design
Last month I finally bought a new smart phone. Now I am not here going to talk about the great features. There are enough blogs…
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IT Service Canvas
IT Service Canvas We are happy we have finally finished our IT Service Canvas. Inspired by several other canvases out their, we decide to…