February 28, 2022 – March 1, 2022 – All Day – Porto
ITIL 4 Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services. ITIL 4 Foundation equips candidates with: A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and […]
February 24, 2022 – All Day – Porto
Description Dock Consulting will host a free session where you can experience the business simulation Apollo Game. Can you identify and demonstrate the behaviors needed to live the ITIL4 guiding principles? Do you know how to influence behavior, so you get more value adding behaviors? Can you explain and demonstrate what value looks like?
March 21, 2022 – March 22, 2022 – All Day – Porto
Learn how a user-centered approach and design thinking principles inspire innovative ideas to create desirable solutions. This course provides an introduction to the foundational activities related to design thinking: a flexible, yet systematic process to define and solve problems. A common misconception is that design thinking requires artistry, but it is not centered on artistic […]
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ITIL is a framework of best practices for delivering IT services. ITIL’s systematic approach to IT service management can help businesses manage risk, strengthen customer relations, establish cost-effective practices, and build a stable IT environment that allows for growth, scale and change.
Description Scrum is an agile framework that helps teams work together to develop, deliver and manage complex software products. It increases team productivity by encouraging team players to learn through experiences, to self-organise and to continuously improve output. IT teams use Scrum to develop, deliver, and maintain complex software products. However, Scrum principles can be…
Description The ITIL 4 Managing Professional Transition Module is designed to allow ITIL v3 candidates who have already invested to easily transition across to ITIL 4. ITIL professionals with an ITIL Expert designation or with a minimum of 17 ITIL v3 credits are eligible to take the ITIL 4 Managing Professional Transition Module. This module…
Description DevOps is the convergence of existing IT best practices from ITIL®, Lean, Agile, and Scrum into a development and operations approach that supports automation and continuous delivery. Described as more of a mindset than a framework, DevOps aims to blur the lines between the existing IT siloes to create a more collaborative relationship between…
Description ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It…
Enterprise architecture is the process by which organizations standardize and organize IT infrastructure to aligns with business goals. These strategies support digital transformation, IT growth and the modernization of IT as a department.
TOGAF® or “The Open Group Architecture Framework” is a developmental method used by enterprises to plan and design their IT architecture. The first version of TOGAF® was started in 1995 and was based on the Technical Architecture Framework designed by the Department of Defense (DoD). Shortly after, the DoD handed over the framework to the…
A critical skill that all enterprise architects must have is the ability to communication architectural ideas in a formal way. At the same time, enterprise architecting should be focused on capturing ideas, understanding concepts and the relationships between them. The ArchiMate® 3 Specification (published by The Open Group) has been designed to address both these…
Description This training course is a hands-on introduction to enterprise architecture management. It introduces general concepts and approaches first, and then reaches out to established frameworks like Zachmann, Archimate, IAF, and TOGAF. Enterprise architecture (EA) is the practice of analyzing, designing, planning and implementing enterprise analysis to successfully execute on business strategies. EA helps businesses…
Our games and workshops are based on our Learning by Doing philosophy. Learning by doing encourages active engagement with available materials and forces you to work harder to remember the material. It’s an effective technique because it helps ingrain knowledge into your memory.
Description Learn how a user-centered approach and design thinking principles inspire innovative ideas to create desirable solutions. This course provides an introduction to the foundational activities related to design thinking: a flexible, yet systematic process to define and solve problems. A common misconception is that design thinking requires artistry, but it is not centered on…
Description In this business simulation workshop you will be playing either a business or IT role in the Mission control room of the MarsLander mission. Working for a company called SPACE-Y. As a team you will need to balance increasing demands and opportunities from different stakeholders. Innovating new products and service offerings, optimizing existing business…
Description The simulation game ‘Apollo 13 – an ITSM case experience™’ is a module in which ITIL® concepts and processes are experienced via an interactive game. During the training, real-life situations from the Apollo 13 mission are simulated. You work in a team and play the role of the mission control center in Houston. Your…
