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  • How to choose the right ITIL Foundation training?

    Nowadays there are loads of organisations offering ITIL training. They call it either ITIL Foundation, ITIL Bootcamp, ITIL Workshop, you name it. But how do you choose the right training?

  • If you can’t solve the problem, you are probably playing by the rules – Why problem management fails

    These months I have been working at a customer where there are a lot of network issues. According to ITIL we identified problems and started looking for the cause and in the end the solution of course.

  • Why IT Service should not be standardised

    Last week we ran a Customer Journey Mapping workshop specifically for IT Managers. We introduced them into the world of Service Design. Although alot of the participants were familiar with ITIL Service Design, they never heard of Service Design/Design Thinking.

  • Why mobile support fails

    For a long time I am trying to get my head around the fact why IT departments find it difficult to properly support mobile devices. Somehow we forget about all the lessons learned from the past. We do not have any policies in place when to deploy new releases. We have no clear perspective on…

  • Our year in a timeline

    After one year we would like to share our biggest moments with you. We are very thankful for the opportunities. Please slide with us through our memories of 2013. Happy holidays!

  • Privacy, Design, ITIL

    Privacy by Design

    Last month I finally bought a new smart phone. Now I am not here going to talk about the great features. There are enough blogs out there explaining you the difference between Iphones and Androids. What I wanted to talk about is the installation of all the apps. And specifically that screen you see during…

  • Just a thought…

    Last week I was flying abroad for my work. I still find flying a special event. It starts for me with the sound of your carry on luggage on the walkway ending with the a gentle voice telling you “Mind your stap”. After being checked in by a friendly ground stewardess (somehow I forgot the…

  • IT Service Canvas

    IT Service Canvas   We are happy we have finally finished our IT Service Canvas. Inspired by several other canvases out their, we decide to design one especially for IT organisations. The canvas is based on the principle of desirability, viability and feasibility. In other words, what is good from the perspective of business, user…

  • What IT can learn from the aviation industry

     As a kid I was already fond of airplanes, trains and cars. And a couple of years ago I was lucky to provide several training sessions for a big airline company. And during the training we started a discussion about change management. As we all know, changes lead to alot of incidents and calls on…